FAQ - Toolbox - OCSEA / AFSCME Local 11 / AFL-CIO

1. How do I get my user name and password to login for the first time?
To obtain your MyOCSEA account username and password, enter all of the information on the Create New Account Profile screen and click the "Create Account" button. This will submit your information to the member verification process and an email will be sent to your email address (non-employer) providing you with a username and password.

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2. What if I get an alert message that states I am not a member when I try to register and create my account?
Much of the data in the MyOCSEA system comes from the State of Ohio’s payroll office. Since this information can be a couple of weeks behind due to the lag in payroll, on rare occasions a member will not show up in the MyOCSEA system. If you are a new member or just returning from leave, you might also be affected.

If you think you fall into this category, please send an email to webmaster@ocsea.org and provide your first and last names, the last four digits of your Social Security Number (for verification), and your personal email address, and we will be happy to assist you. .

If you are a fair share fee payer who wishes to become a dues-paying union member, you can request a membership application.

After you sign and return the application and your membership is processed, you'll be eligible to register for MyOCSEA—one of several members-only benefits.

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3. Why do I get the "no member profile" message when I attempt to create an account, but I believe that I'm a member?
Some members may not be successful when attempting to create account because of the following:

If the problem seems to be # 1, please use the “forgot your login” tools to recover your password, or contact OCSEA customer service for assistance.

If the problem seems to be # 2 or # 3, please try to register again with the correct information.

If the "No Member Profile" message seems to be caused by #4 (and you already tried using the previous name) or #5, please send an email to webmaster@ocsea.org. Please provide your:

4. Why do you need all of this information?
We ask members to enter certain information for verification purposes. The first and last name and the last four digits of your social security number are used to identify that you are indeed a union member. The home email address is how we can communicate with you. When you first register, your username and password is emailed to this address.

5. Can I change my email address, password, screen name or signature?
Enter your username and password and click on the “Login & Change Preferences” button. This will display your current information. You may choose to update any of the information and then click on the “Update Account” button. You many change your account information as often as you wish.

6. What if I forget my username and / or password?
As long as your MyOCSEA account information has your current email address on file, you can retrieve it yourself, day or night.You can use the "Forgot Your Login" tools to look it up by username, your email, or your social security number. An email with the password will be sent to the email address on file with your MyOCSEA account. So please be sure that you enter you email address correctly when you create your account or update MyOCSEA account information if you change email addresses. This is very important.

7. When I try to login with my username and password, I get an error message.
There are three issues that may have an impact on this: login information, plug-ins and browsers.

8. What is the Terms of Use document?
Before every new member is granted access to the MyOCSEA web site for the first time, they must read and agree to the Terms of Use document. It is a set of ground rules for expected behavior in the member’s only area. It outlines what is permitted in terms of posting and why a post would be removed or a member would be banned. Browse a copy of the terms now.

9. I am still having trouble with my account after reviewing the list of Frequently Asked Questions on this help page. What can I do next?
Send email to webmaster@ocsea.org or call the OCSEA Customer Service Hotline at 888-OCSEA-11 (888--627-3211) providing your first and last names, the last four digits of your social security number (for verification), and your non-employer email address. We will be happy to assist you.

10. What information and benefits are available to me once I'm registered as a MyOCSEA user?
The MyOCSEA website supports a growing online community of OCSEA members who are working to build union power in their communities and government agencies across Ohio. Your MyOCSEA account login will give you access to: